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Let's Talk Customer Service

Updated: Aug 8, 2023

YOUR THOUGHTS ON TODAYS LACK THEREOF......... ITS HARD TO MISS IT EVERYWHERE YOU GO THE LACK OF CUSTOMER SERVICE!!!!!!


TECHNIQUE:


1.LISTEN

  • If you don't then how will you know!

2. SUMMARIZE

  • Can you help?

3. REPEAT

  • Feedback to your response.




THE 4 Ps

  1. PRODUCT

    • Know it!

2. PRICE

  • Competition.

3. PLACE

  • Location Location Location!

4. PROMOTION

  • What you're offering?



ESSENTIALS:

  1. RESPONSIVNESS

    • Attitude and body language

2. EMPOWERMENT

  • Taking control of a situation/how its handled

3. PUBLICITY

  • Your level of importance

4. COMMUNICATION

  • Tone of voice and confidence

5. TRANSPARENCY

  • Knowledge and accountability

6. EXCEEDING EXPECTATIONS

  • Taking that little extra step makes a difference

7. FEED BACK

  • Corrective criticism



SHARE YOUR GREAT EXPERIENCES.....SHINE LIGHT ON THOSE WHO WORK HARD EACH DAY!!!!


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