Let's Talk Customer Service

YOUR THOUGHTS ON TODAYS LACK THEREOF......... ITS HARD TO MISS IT EVERYWHERE YOU GO THE LACK OF CUSTOMER SERVICE!!!!!!

TECHNIQUE:

1.LISTEN

• If you don't then how will you know!

2. SUMMARIZE

• Can you help?

3. REPEAT

• Feedback to your response.

THE 4 Ps

1. PRODUCT

   • Know it!

2. PRICE

• Competition.

3. PLACE

• Location Location Location!

4. PROMOTION

• What you're offering?

ESSENTIALS:

1. RESPONSIVNESS

   • Attitude and body language

2. EMPOWERMENT

• Taking control of a situation/how its handled

3. PUBLICITY

• Your level of importance

4. COMMUNICATION

• Tone of voice and confidence

5. TRANSPARENCY

• Knowledge and accountability

6. EXCEEDING EXPECTATIONS

• Taking that little extra step makes a difference

7. FEED BACK

• Corrective criticism

SHARE YOUR GREAT EXPERIENCES.....SHINE LIGHT ON THOSE WHO WORK HARD EACH DAY!!!!